Railway Enquiry No: Toll-Free Mobile No, WhatsApp & Complaint No

Railway Enquiry No: As we all know that all the major services of railways have been reduced due to the current outbreak of coronavirus so the authorities have advised the customers to sit at home and call to enquire about the Railway services if you want to travel from anywhere to anywhere in the country. In this article today, we will share with you all the railway enquiry numbers which have been launched recently by the authorities.

Railway Enquiry No

In this article, we will share with you the toll-free mobile number which has been launched by the authorities. We will also share with you the list of complaint numbers and other details.

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Dial Railway Enquiry Number

The railway Authority of India has come up with the number of helpline numbers for all of the customers that are undertaking Railway services for a very long in the country. All of the helpline numbers are of great importance because they provide us with the railway enquiry while sitting houses. We do not have to go out to enquire about the Railway services you just have to send a message or email to inquire about the trains that will be running today or tomorrow.

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Details Of Railway Enquiry No

NameRailway Enquiry
Launched ByRailway Authorities
BeneficiariesResidents Of India
ObjectiveProviding Railway Enquiry
Official Websitehttp://www.indianrailways.gov.in/

Helpline Numbers

The following helpline numbers are available for the customers of Railway:-

General Enquiry  139
Toll-free Number1800-111-139
General complain138
Accidents and safety1072

Railway Enquiry Format

To enquire about something related to Railways, you need to follow the following format of SMS:-

EnquirySMS FormatNumber
For PNR statusPNR <10 digit PNR number>139
Train arrival and departureAD <Train number> <Station code>139
Accommodation availabilitySEAT <Train number> <Station from: STD code> <date of journey ddmmyy> <Station to: STD code>139
Fare enquiryFARE <Train number> <Date of Journey ddmmyy> <Station from: STD code> <Station to: STD code>139
Train Time TableTime <Train number>139
For train name and number<Train Name> or <Train number>139

Cleanliness Enquiry

To ask an enquiry about the cleanliness on the train you need to follow the following format of SMS:-

EnquirySMS formatSend To
For toilet cleaningOB <Space> C<Space> <PNR>138
Couch cleaningOB<space> C<space> <PNR>138
WateringOB <space>W<space> <PNR>138
For pantryOB <space>R<space> <PNR>138
For rodentOB<space>P<space> <PNR>138
Bed RollOB<space>L<space> <PNR>138
Electrical RepairOB<space>E<space> <PNR>138

Procedure To Call at Railway Enquiry Number

If you want to place a call on the customer helpline number of the railways then you must follow the following procedure:-

  • First, dial the toll-free number that is  139
  • A welcome message will be heard in Hindi & English
  • Choose the Language of your desire.
    • Press 1 for Hindi
    • Now Press 2 for English
    • Press 3 for Punjabi
  • Further, the following options will be given to you-
    • Press * to call directly to the customer care executive
    • Press 1 for PNR Status
    • Now Press 2 for Arrival, Departure, Cancellation, Train Diversion status
    • Press 3 for Accommodation availability
    • Press 4 To Know About Fare Enquiry
    • Now Press 5 To book Ticket through UPI, Debit Card, Credit Card or by Cash Card delivery by courier or in your email
    • Press 6 to cancel the reserved ticket
    • Press 7 for a Wake-up call or initial alert
    • Now Press 8 for Wheel Chair Booking
    • Press 9 for ordering the food menu

Coach Mitra Services

If you want to avail the services of coach Mitra then you can follow the simple procedure of syntax given below:-

For Coach CleaningOB <Space> C<Space><PNR>
For Toilet CleaningOB<Space>T<Space><PNR>
For WateringOB<Space>W<Space><PNR>
For Pantry RepairOB<Space>R<Space><PNR>
For Pest/RodentOB<Space>P<Space><PNR>
For Linen/Bed RollOB<Space>L<Space><PNR>
For Electrical RepairOB<Space>E<Space><PNR>

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